Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 585-272-9933 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Why Us? We're Glad You Asked.


Rochester Appliance was founded to solve every major home appliance related problem in the Rochester N.Y. region. Our motto is ingrained in our mission, "Do to others as you would have them do to you". This motto echoes in every interaction with every customer. Putting others first is what creates life long customers. This is what we believe, this is what we stand for.

Low Diagnosis Fee

A service call is a single fee to diagnose your machine. After the diagnosis, we will give you a quote for the full repair. You will know the full price of the repair before it is performed.

"ASAP" Attitude

We understand you want your appliance repaired yesterday. Our service vehicles are well stocked so that the majority of service calls are completed on the first visit.

Trustworthy Reputation

Don't take our word for it, check out what others say about us on Angie's List and Google places.

We are also BBB accredited with an A+ rating.

No Surprises

Rochester Appliance uses an industry price guide that assigns flat rates to appliance repairs. We do not use hourly rates, which insures that you don't have to worry about unexpected fees. The price that's quoted is the price that's billed.

Courteous & Experienced

Our service technicians are knowledgeable, kind, and competent.

We've been providing excellent service for over 50 years.

Quality Warranty

All work and parts are covered by a full 1 Year Warranty. That's unheard of in the industry!

Call us today at 585-272-9933 or fill out our service form to get started.

Service Form

Please use the form below to request service. Please note that submitting this form is not a guarantee of the service day and time requested. We will contact you by phone and/or email to verify service day, time and location. Thanks!

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