Appliance sales, service and parts in Rochester, NY
900 Jefferson Road
Henrietta, NY 14623 USA
Mon-Fri: 9:00am-6:00pmSaturday: 9:00am-4:00pm

Games Games Games

January 5, 2012

Sale Sale Sale!!!... that's all we see as consumers. When you buy something on sale you may not be saving much at all. You're obviously saving money from the "regular price", but who ever pays for the regular price? Here's a few examples of a sale where you really aren't saving much.

Sears Games

1. The "up to" syndrome.

There will be very few appliances sold at the "up to" percentage. Very often these "up to" models are limited in the amount available per store. I went into Sears and they did have all Kenmore appliances on sale, but not all at the 25% stated, hence the "up to". This number is to get you in the door.

2. See details.

You must open up a new credit card from Sears in order to get the extra 15% off. Here are some details.

  • "Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period or if you make a late payment."
  • "APR for purchases: Variable 7.24%-27.24% or non-variable 14.00%-29.99% as of 12/5/11. Minimum interest charge: up to $2. An Annual Membership Fee of up to $59 may apply. See card agreement for details."

Even if you pay off the credit card on time every time, you're still going to get hit with an "up to" annual membership fee of $59!! There's no "may apply"... it will apply!! That's probably more than you would have saved on the 15% off. These terms are for 18 months so you're bound to get hit with that annual membership fee at least once unless you're really on top of things.

I find it hilarious that they'll say that the (minimum) least amount possible that they'll charge for interest is "UP TO" $2. So, they'll at least charge you the maximum?

3. Exclusions apply.

You've saved very little and you've just signed up for a credit card that will most likely cost you a lot of money. Now, you want your appliance delivered. Free right?... Wrong... That will cost you at least an extra $69.99. Sure, you could pick up your new fridge at Sears, haul it inside your house, hook it up... but what about that great deal?

Sears Games 3

Oh, and P.S.: You'll be charged an extra $10 for Sears to haul away your old appliance. Just click add to cart.

Is My Appliance Worth Fixing?

December 16, 2011

So, you're going about your busy life and BAM!! Your much-needed appliance breaks down on you. Your first thought is "Should I get a service call set up or just get a new appliance? For appliances that are still in the prime of their useful life, consider the 50% rule. If the cost of the repair will be more than half the price of a comparable replacement, it’s generally wise to replace it.

To help make your decision, get a repair estimate. Service calls come with a price whether or not the appliance gets fixed, so factor that into your decision. Angie’s List pegs the average cost of an appliance service call at $60 to $100 not counting the repair itself. Many service providers will deduct these charges if they’re hired to complete the repairs. If you decide to go ahead with the repair, expect additional service visits to complete the process. Rochester Appliance charges an ONE-TIME $55 service call fee. If you decide the appliance isn't worth fixing, then we'll offer $25 back in the form of store credit. So, this is the question you should be asking yourself... "Is it worth $30 to get it looked at?" No one else in Rochester gives you this kind of deal. We also price match the local big box stores for new sales, so you're guaranteed to get the best deal in the Rochester region. This is just one of the many reasons you should use Rochester Appliance to handle all of your appliance needs.

Items to avoid sending down the garbage disposal

November 16, 2011


The handy kitchen garbage disposal is useful for getting rid of a variety of food scraps and waste that might otherwise create unpleasant smells in the kitchen. However, many foods can actually damage your disposal or render it useless. Here are some helpful tips from Angie's List that can help keep your garbage disposal running smoothly.

  • Avoid putting fibrous foods or tough-skinned vegetables into the disposal. The strings of celery, artichokes, asparagus, lettuce, corn husks, carrots, onion skins and potato peels can wrap around the blades, preventing proper operation of the motor. If you feel you must put fibrous foods into your disposal, do so in very small quantities, and run the cold water while you operate the unit.
  • Don't put extremely hard foods into the garbage disposal. Items such as bones and fruit pits can dull and even break the unit's blades. In a worst-case scenario, hard foods will jam the disposal, preventing blades from turning and causing the motor to burn out.
  • Keep grease and greasy foods out of the disposal. Greasy foods will distribute a film over the blades, diminishing their effectiveness. Eventually, the grease will begin to decay, causing an unpleasant odor in the kitchen. Pouring grease into a garbage disposal can result in clogged drains when the grease solidifies.
  • Contrary to popular belief, egg shells have no place in the garbage disposal. Some people claim that egg shells sharpen the blades of the unit, but this is not true. The shell's stringy membrane layer can wrap around the shredder ring, and the shell itself will be ground to a sand-like consistency capable of clogging pipes.
  • Avoid putting expandable foods such as pasta and rice into the garbage disposal. Even small particles of these foods will swell with water and eventually clog the trap.
  • Exercise common sense, and don't put non-food items into the garbage disposal. Avoid the example of homeowners who have placed rubber bands, twist ties, cigarette butts, pull tabs, fabric, sponges and plant clippings into their disposal units. These items cannot break down enough to wash down the drain.

Review for the GE Profile PFWS4600LWW washer and PFDS450ELWW dryer.

November 14, 2011


So, what sets the GE profile washer and dryer apart from the rest? Below you'll get a clear picture of why we're excited to sell these washers and dryers.

ENERGY STAR® qualified and CEE Tier III* rated washer

Uses less energy and can lead to lower energy bills every month. (highest energy star qualification possible)

1200 & 1300 RPM spin speed

Can pull more moisture from clothing to speed up the amount of time loads need to be in the dryer.

Load-sensing adaptive fill

Washer automatically fills with just the right amount of water for the load.

Adaptive Vibration Control (AVC)

Allows the washer to adapt to floor types and optimize spin patterns to reduce vibration and noise caused by out-of-balance loads. AVC lets your laundry quietly blend in anywhere.

Largest front load capacities

Do more laundry in fewer loads. With up to 4.3 cu. ft. in the washer and up to 7.5 cu. ft. in the dryer, even large families, and extra-large loads are no match for these pairs.

HydroHeater™ internal water heater

Boosts incoming water temperatures to 160° to help achieve sanitization.

Advanced Steam Wash Options

1. SteamRefresh Rejuvenates fabrics while removing wrinkles and odors by using steam and tumble action.

2. Steam Assist Introduces steam into a wash load to help lift hard-to-remove stains and provide an incredible clean. This powerful stain-removal enhancement can be used with Whites/Heavy Duty, Colors/Normal, Active Wear and Wrinkle-Free wash cycles.

3. Steam Dewrinkle Helps to quickly and conveniently removes stubborn wrinkles from your clothes. Steam combines with the tumble action to freshen clothes left in the dryer from the day before. That makes a fresh difference you can see.

To sum it all up. GE Profile is quieter, smarter, and more efficient than most any other front loaders out there. Stop by our show room to see them first hand.

Rinse out your washer.

November 3, 2011

Fabric Softener Sludge In A Washer

If you use fabric softener then the inside of your washer is constantly getting pounded by harsh chemicals. Detergents are made to rinse out of your clothes (although much of it stays in) and fabric softeners are made to stay in the clothes. Over the years I've been faced with opening up washers and seeing the gunk that fabric softeners leave behind. (It's gross) This build up will happen in places you can't see like between the inner and outer tub, (seen below) your pump and hoses. If you use fabric softener I recommend cleaning out your washer on a weekly basis. Run a cycle of HOT water along with two cups of vinegar or lemon juice to loosen up the fabric softener sludge. Use the extra rinse option on your washer if you have one. Run through two full loads if you're cleaning out your washer for the first time.

Shop Like a Pro

October 14, 2011


You need a new appliance. Have no fear, you're in control. Use these tips to get the best deals out there.

1. Get them to compete:

Most appliance dealers would be willing to lose money for the sake of keeping a customer for life. (most salesmen have big egos) Walk into a store with a few online print out ads of other competitors. No one wants to send you away saying that they can't beat the competitor's advertised price. Everyone says they have the lowest prices, let them prove it.

2. Ask the right questions:

  • How much is delivery? Many dealers spend a lot of money advertising free installation then go quiet for a few months while they jack up the price. Many dealers have requirements for a free installation. Find out what the requirements may be before you get charged a hidden cost during installation.
  • How much to haul away my old one? Believe it or not, you may get charged for them to take away your old appliance. Some places pay you for your old appliances.
  • Will you hook up my gas line? Most dealers require an external contractor to hook up a gas line for an extra fee. Some places just leave you hanging by saying they won't touch it.
  •  Do I need to sign up for anything to get this deal? It's not a good deal if you have to buy an extended warranty or sign up for a credit card. Don't get snookered into some slick salesman's pitch.


3. Do your homework:

Kick the tires. Talk to your friends about their experience with a particular brand. Odds are, if your friends don't like their front loader, you won't either.


4. Take your time:

Even in an emergency, haste makes waste. Do not appear as if you're lost and need an appliance right away. A salesman will take advantage of needy people. Act like you have all the time in the world and you might stop back if you're getting the best deal with them. Some salesmen get paid purely on commission. They'll do whatever it takes to finalize a sale.

I hope these tips have helped you gain confidence in your appliance shopping. Now go out there and save some money!!!

Speed Queen’s Warranty

October 10, 2011

awn311 washer and dryer

When buying an appliance, would you rather have a salesman's perspective or a repairman's perspective? The answer is obvious. You would rather have someone who is experienced with how the appliance is made based on the track record of hands-on repair. I've been servicing appliances for over 12 years and selling them for 3 years. You're going to get a perspective of what I believe will last you the longest for your money. My favorite washer and dryer is Speed Queen. Their track record and warranty is second to none. Most every other appliance manufacturer warranties are one-year parts and labor. Check out Speed Queen's warranties.

Top Load Washers

  • 3-year warranty on parts and labor for the entire washing machine
  • 5-year limited warranty on the motor
  • 5-year limited warranty on the cabinet
  • 10-year limited warranty on the transmission
  • A lifetime warranty on the outer drain tub and the stainless steel wash basket

Front Load Washers

  • 3-year warranty on parts and labor for the entire washing machine
  • 5-year limited warranty on the motor
  • 5-year limited warranty on the cabinet
  • 5-year limited warranty on the bearing and seal assembly
  • A lifetime warranty on the stainless steel wash basket
  • A lifetime warranty on the stainless steel outer drain tub


  • 3-year warranty on parts and labor for the entire machine
  • 5-year limited warrant on the cabinet
  • Lifetime warranty for the interior cylinder

Warranties reflect quality, it's as simple as that.

Dryer Heating Problems

October 4, 2011

dryer vent cleaning

My dryer isn't drying but I do feel some heat:

This is a very common issue. Most of the time this problem can be resolved by checking for a venting problem. Turn the dryer on and go outside to check the force of air flow coming out. If the dryer isn't pushing air out forcefully then check for a pinched or clogged vent line. The inside of the dryer can also be clogged with lint or jammed by a small piece of clothing. Also, check for a kink in the vent line. Over the years a vent line can slowly kink making the dryer very inefficient. Most manufacturers recommend that you clean out your vent line once a year to help prevent fires and save on energy cost.

My electric dryer will tumble but won't heat:

Don't pick up the phone just yet. Check your breakers first. Half of the power to an electric dryer is for the motor and other parts to function. The other half of the power is for the heat in the dryer. Some breakers will only blow on the heating circuit of the breaker. Trying to push it on from the position it's in may not solve the problem. Find the breaker that supplies power to the dryer and turn it all the way off, then all the way on. This is an easy step that may save you a lot of money.

Our Warranty Policy

NEW: New appliances that we sell come with a manufacturers warranty. These warranties vary on the make of the appliance you've purchased (most are one-year parts and labor). Give us a call or call your appliance manufacturer to get specifics on your appliance warranty.

USED: All used appliance that we sell come with a one year warranty on "functioning while running" parts. These are parts are in motion while the appliance is running. Parts excluded are the frame, handles, shelves, bulbs, and electronic boards. Our labor warranty is included for ninety days from the date of purchase. Give us a call with any questions regarding your warranty.