Appliance sales, service and parts in Rochester, NY
900 Jefferson Road
Henrietta, NY 14623 USA
Mon-Fri: 9:00am-6:00pmSaturday: 9:00am-4:00pm

We’re Angie’s List Super Service Award Winners for the second year in a row.

February 28, 2014

Angie's list super service award logo

I'm humbled by how much my staff cares for its customers. When dealing with a customer, my staff continues to put themselves in the shoes of the consumer. Excellent customer service is what has been building this business via word of mouth for many years now. This award is a testament to the character of my employees. Only 5% of Angie's List businesses receive this award. Keep it up guys!

Smart and Durable Appliances

January 15, 2013

This is what customers look for when buying a smart appliance prioritized by percentage.

By manufacturers of "smart" appliances:

  • product performance: 30%
  • innovation: 22%
  • environmental friendliness: 15%
  • product quality: 14%
  • design aesthetics: 10%
  • product safety: 9%

The top priority is no surprise as most consumers are looking for energy star rated appliances. What surprises me is that only 14% of consumers polled say that appliance durability is important to them. I've been hearing the term "throw away society" more and more these days. Its seems to me that society is to blame. Society can get quality, efficient appliances if it didn't buy machines that are known to fail within a few years. The mass public needs to understand that it controls the market, not the manufacturer (or government for that matter).

When I was doing strictly service on the road, I would see customers go out and buy junk when I would condemn their machine. I would hear back from them right after it was out of warranty. They would curse at it and tell me it was nothing but problematic. I would come over to fix their 1.5-year-old machine and find out it was a major problem thus not worth fixing. Here's the kicker: Then they would go back out and buy the cheapest machine they could find, hoping they didn't end up with the same result! Salesmen will sell you whatever they can. They're not going to tell you what's well built because they don't know what's under the hood and they've never worked on them. That's why I got into do my part in stopping this madness.

To All Of My Loyal Customers

December 18, 2012

I started apprenticing with Ted Fasoldt when I was 15 years old. He taught me all I know about appliances, but most importantly, he taught how to properly treat customers. His customer base has been so rich with life long customers. I've tried to carry on the tradition of quality customer service throughout the years. My business just won the coveted 2012 Super Service Award for Major Appliance Repair from Angie's List. I attribute this award to Ted Fasoldt's high standard of great customer service and to my life long customers. Thank you all for your support.

Super Service Award Rochester Appliance

Used Appliance List

September 12, 2012

Rochester Appliance Used Appliances

We now show a large amount of our used inventory online!

Just click on the "used" tab on our main page then click on "Craigslist Deals". All of our craigslist deals are linked on our site. We try our best to delete them when the appliance has sold.

Bosch Appliances

March 29, 2012

We are now a proud authorized dealer of Bosch appliances.

Rochester Appliance Bosch

As the only U.S. manufacturer with the ENERGY STAR® qualification on all its models in the refrigeration, washer and dishwasher categories, Bosch has continuously raised the bar in energy/water efficiency, quietness and quality. In fact, its entire dishwasher collection currently exceeds the federal energy standard by 36%.

The U.S. Environmental Protection Agency (EPA) has awarded Bosch home appliances a 2012 ENERGY STAR Sustained Excellence Award in recognition of its continued leadership in protecting our environment through energy efficiency. Bosch’s accomplishments will be recognized at an awards ceremony in Washington, D.C. on March 15, 2012, which marks the 20th anniversary of ENERGY STAR. When I think about Bosch Kitchen Appliances, a few words come to mind: energy-efficient, high-performance, moderately-priced and, most of all, quiet. With a combination of Euro-style elegance and top-of-the-line engineering, Bosch’s complete line of award-winning kitchen appliances includes some of the best and most affordable dishwashers, ranges, cooktops, wall ovens, washers, dryers and refrigerators.

Bosch is the only U.S. manufacturer with an entire product line of ENERGY STAR ® qualified dishwashers, washers and refrigerators. Bosch appliances have received prestigious industry and consumer awards, including the highest ranking in J.D. Power and Associates’ Major Home Appliance Customer Satisfaction Study for two consecutive years. Bosch is part of BSH Bosch and Siemens Home Appliance Group, the third largest appliance manufacturer in the world.

Click HERE to see more of what Bosch has to offer.