Appliance sales, service and parts in Rochester, NY
900 Jefferson Road
Henrietta, NY 14623 USA
Mon-Fri: 9:00am-6:00pmSaturday: 9:00am-4:00pm

Shop Like a Pro

October 14, 2011


You need a new appliance. Have no fear, you're in control. Use these tips to get the best deals out there.

1. Get them to compete:

Most appliance dealers would be willing to lose money for the sake of keeping a customer for life. (most salesmen have big egos) Walk into a store with a few online print out ads of other competitors. No one wants to send you away saying that they can't beat the competitor's advertised price. Everyone says they have the lowest prices, let them prove it.

2. Ask the right questions:

  • How much is delivery? Many dealers spend a lot of money advertising free installation then go quiet for a few months while they jack up the price. Many dealers have requirements for a free installation. Find out what the requirements may be before you get charged a hidden cost during installation.
  • How much to haul away my old one? Believe it or not, you may get charged for them to take away your old appliance. Some places pay you for your old appliances.
  • Will you hook up my gas line? Most dealers require an external contractor to hook up a gas line for an extra fee. Some places just leave you hanging by saying they won't touch it.
  •  Do I need to sign up for anything to get this deal? It's not a good deal if you have to buy an extended warranty or sign up for a credit card. Don't get snookered into some slick salesman's pitch.


3. Do your homework:

Kick the tires. Talk to your friends about their experience with a particular brand. Odds are, if your friends don't like their front loader, you won't either.


4. Take your time:

Even in an emergency, haste makes waste. Do not appear as if you're lost and need an appliance right away. A salesman will take advantage of needy people. Act like you have all the time in the world and you might stop back if you're getting the best deal with them. Some salesmen get paid purely on commission. They'll do whatever it takes to finalize a sale.

I hope these tips have helped you gain confidence in your appliance shopping. Now go out there and save some money!!!

Speed Queen’s Warranty

October 10, 2011

awn311 washer and dryer

When buying an appliance, would you rather have a salesman's perspective or a repairman's perspective? The answer is obvious. You would rather have someone who is experienced with how the appliance is made based on the track record of hands-on repair. I've been servicing appliances for over 12 years and selling them for 3 years. You're going to get a perspective of what I believe will last you the longest for your money. My favorite washer and dryer is Speed Queen. Their track record and warranty is second to none. Most every other appliance manufacturer warranties are one-year parts and labor. Check out Speed Queen's warranties.

Top Load Washers

  • 3-year warranty on parts and labor for the entire washing machine
  • 5-year limited warranty on the motor
  • 5-year limited warranty on the cabinet
  • 10-year limited warranty on the transmission
  • A lifetime warranty on the outer drain tub and the stainless steel wash basket

Front Load Washers

  • 3-year warranty on parts and labor for the entire washing machine
  • 5-year limited warranty on the motor
  • 5-year limited warranty on the cabinet
  • 5-year limited warranty on the bearing and seal assembly
  • A lifetime warranty on the stainless steel wash basket
  • A lifetime warranty on the stainless steel outer drain tub


  • 3-year warranty on parts and labor for the entire machine
  • 5-year limited warrant on the cabinet
  • Lifetime warranty for the interior cylinder

Warranties reflect quality, it's as simple as that.

Dryer Heating Problems

October 4, 2011

dryer vent cleaning

My dryer isn't drying but I do feel some heat:

This is a very common issue. Most of the time this problem can be resolved by checking for a venting problem. Turn the dryer on and go outside to check the force of air flow coming out. If the dryer isn't pushing air out forcefully then check for a pinched or clogged vent line. The inside of the dryer can also be clogged with lint or jammed by a small piece of clothing. Also, check for a kink in the vent line. Over the years a vent line can slowly kink making the dryer very inefficient. Most manufacturers recommend that you clean out your vent line once a year to help prevent fires and save on energy cost.

My electric dryer will tumble but won't heat:

Don't pick up the phone just yet. Check your breakers first. Half of the power to an electric dryer is for the motor and other parts to function. The other half of the power is for the heat in the dryer. Some breakers will only blow on the heating circuit of the breaker. Trying to push it on from the position it's in may not solve the problem. Find the breaker that supplies power to the dryer and turn it all the way off, then all the way on. This is an easy step that may save you a lot of money.

Our Warranty Policy

NEW: New appliances that we sell come with a manufacturers warranty. These warranties vary on the make of the appliance you've purchased (most are one-year parts and labor). Give us a call or call your appliance manufacturer to get specifics on your appliance warranty.

USED: All used appliance that we sell come with a one year warranty on "functioning while running" parts. These are parts are in motion while the appliance is running. Parts excluded are the frame, handles, shelves, bulbs, and electronic boards. Our labor warranty is included for ninety days from the date of purchase. Give us a call with any questions regarding your warranty.